Shadyy AI Maintenance & Ongoing Support Planning
Plan who keeps the workflow useful after the first release.
Define monitoring, exception handling, updates and support responsibilities for a custom Shadyy AI workflow.
Assign an operational owner
Every workflow needs someone who can assess incorrect outputs, approve rule changes and decide when to pause it. Identify the business owner and technical contact before launch. Support coverage and responsibilities should be confirmed in your project agreement.
Define what needs monitoring
Discuss the signals that matter: failed runs, incomplete inputs, duplicate events, approval queues and changes in output quality. Agree how issues become visible and who receives them. A log alone is insufficient if no one is responsible for reviewing it.
Prepare for a failed or interrupted run
Decide whether the process should stop, retry or hand work to a person. Establish how staff check whether an action already happened before repeating it. Use a documented recovery procedure for steps that affect customer communication or business records.
Keep knowledge and business rules current
Name the people who approve updated guidance, prices, eligibility rules and reference material. Test representative examples after meaningful changes. Keep a record of what changed and when, so reviewers can investigate unexpected behaviour.
Separate maintenance from new development
Clarify whether a request is a defect against agreed requirements, a vendor compatibility change or a new feature. Confirm included work, change approval and additional costs. Model usage, hosting and external subscriptions may be separate charges depending on the proposal.
Confirm support before launch
Request the agreed contact route, coverage hours, escalation process and response expectations in writing. This page does not promise round-the-clock coverage or a universal service-level agreement. Choose support arrangements that fit the workflow and the team available to operate it.
Discuss ongoing responsibilities
Share your business context, current tools and the decisions you need to make. Confirm fit, scope and responsibilities before committing to a project.